Privacy Policy

Effective date: This Privacy Policy describes how BookVelis Travel Group LLC, a limited liability company formed under the laws of the State of Wyoming with its principal office at 1603 Capitol Avenue, Suite 310, Cheyenne, WY 82001, in Laramie County, Wyoming, collects, uses, discloses, and safeguards personal information when you visit bookvelis.com, communicate with our Cheyenne team, or purchase travel services from us.

Introduction

BookVelis Travel Group LLC has operated as a full service travel agency since 2020, serving leisure travelers, corporate groups, and educational tour participants across the United States. Privacy is central to that mission because planning a trip requires sensitive details: legal names, birth dates, passport numbers, payment card data, dietary restrictions, and health notes that may affect safe travel. This Privacy Policy explains what we collect, why we collect it, how long we keep it, and which choices you have under applicable law.

We host bookvelis.com to help you research destinations, compare packages, request quotes, and reach our advisors during published hours Mon through Sat, 8AM to 7PM Mountain Standard Time. Whether you browse anonymously, subscribe to updates, or call +1 (307) 243-8961, we apply consistent data protection principles grounded in Wyoming business practices and broader U.S. privacy expectations for consumers who interact with travel intermediaries based in Laramie County.

Please read this Privacy Policy together with our Cookie Policy, which covers browser storage technologies, and our Terms of Use, which define the contractual relationship when you book travel. If you do not agree with our practices, you should discontinue using bookvelis.com except where limited browsing is possible without submitting personal data. Nothing in this policy is intended to override mandatory rights that federal or Wyoming law grants to you as a resident or visitor.

Information We Collect

We collect information in three broad categories: personal identifiers and contact data you provide directly, booking and itinerary data needed to reserve travel with suppliers, and technical device data generated when you interact with bookvelis.com. The volume and sensitivity of data increase as you move from casual browsing to requesting a binding quote or confirming a ticket.

Personal information

When you complete a contact form, email [email protected] or [email protected], or speak with an agent by phone, we may collect your full name, mailing address, email address, telephone numbers, employer or organization name for group travel, emergency contact details, and communication preferences. If you visit our Suite 310 office in downtown Cheyenne, Laramie County, we may note the date of your visit and topics discussed so we can follow up consistently with the same specialist who began your file.

For marketing programs you opt into, we may collect birthday month, anniversary dates for honeymoon offers, loyalty program numbers for hotels or airlines, and language preferences. We do not ask for government identifiers such as Social Security numbers through casual web forms; such information is collected only when a supplier or regulatory filing legitimately requires it, and we limit internal access to trained personnel who need it to complete documentation for international travel or corporate billing.

We may also collect copies of identification when the law requires us to verify identity before transferring large refunds or when a fraud alert is associated with a payment method. Those copies are stored with encryption at rest where our systems support it, and access is logged so that our Wyoming management can audit who viewed sensitive records tied to Laramie County bookings.

Booking data

To reserve flights, hotels, rental cars, tours, travel insurance, or event tickets, we collect traveler names as they must appear on travel documents, gender markers where carriers require them, passport or REAL ID expiration dates, frequent flyer numbers, seating and cabin preferences, meal requests, accessibility needs, and payment authorization details. We also retain supplier locator codes, ticket numbers, confirmation emails, change and cancellation histories, and notes about service issues so we can advocate for you if disruptions occur while you are away from Cheyenne.

Group coordinators may provide rosters that include participant emails and rooming lists. We instruct group leaders to obtain consent before sharing third party personal data with BookVelis Travel Group LLC. Corporate clients may supply billing codes and travel policy rules that we store in our reservation files to align bookings with internal compliance requirements and to produce consolidated invoices after travel ends.

When you purchase optional insurance, underwriting forms may request additional health or activity information that is shared only with the carrier you select. We do not use that health data for marketing on bookvelis.com, and we retain it only as long as the insurer requires for claims handling under Wyoming and national insurance regulations.

Device and usage data

When you load bookvelis.com, our servers and analytics partners may log Internet Protocol addresses, browser type and version, device identifiers, operating system, referring URL, pages viewed, time on page, and approximate geographic region derived from IP data. We use this information for cybersecurity, fraud prevention, capacity planning, and aggregate audience analysis. In many cases the data is pseudonymous unless combined with account details you provide separately through email or phone calls to our Cheyenne office.

We may deploy cookies and similar technologies as described in our Cookie Policy, including essential security tokens, preference storage, and optional analytics identifiers. You can manage cookies through your browser settings, understanding that disabling certain cookies may limit form submissions or personalized content on bookvelis.com while you research destinations from Wyoming or any other state.

How We Use Your Information

We process personal data only for legitimate business purposes and consistent with notices we provide at collection. Primary use cases include the following eight categories, each of which may apply depending on how you engage with BookVelis Travel Group LLC.

• Quoting and itinerary design: We use your travel goals, budget range, party size, and dates to prepare proposals for vacation packages, cultural tours, beach getaways, and flights aligned with supplier inventory and fare rules that change frequently.
• Booking and ticketing: We transmit required data to airlines, global distribution systems, hotel chains, cruise lines, ground operators, and insurers to secure confirmations and issue documents that match legal names on passports.
• Customer support: We reference booking files when you call during Mon through Sat hours or email [email protected] so agents in Cheyenne can respond without asking you to repeat lengthy details about prior segments of a complex itinerary.
• Payment processing: We use card and bank details solely to collect agreed charges, process refunds, or charge service fees disclosed in your agreement. Payment processors may tokenize card numbers so our staff do not store full track data on paper in Suite 310.
• Fraud prevention and security: We monitor for unusual login patterns, duplicate refund requests, or chargeback risks that could harm BookVelis Travel Group LLC or our clients, including patterns that suggest stolen identities across multiple Wyoming area codes.
• Legal and regulatory compliance: We retain certain records to meet IRS and Wyoming tax obligations, respond to lawful subpoenas, assist with government health or safety inquiries tied to specific itineraries, and demonstrate export or sanctions screening where applicable to international destinations.
• Marketing with consent: If you opt in, we may send newsletters about new destinations, promotional fares, or events hosted near Laramie County. You may unsubscribe using the link in each email or by writing to [email protected] with subject line "Unsubscribe."
• Website improvement: We analyze aggregated usage trends on bookvelis.com to fix broken links, prioritize mobile layout fixes, and understand which guides help travelers decide faster when comparing multiple regions or package tiers.

We do not sell your personal information for money as that term is commonly understood in state privacy statutes. We may share data with service providers who assist our operations under confidentiality agreements, as further described in the Data Sharing section. If we ever wish to use information in a materially different way than described here, we will provide an updated Privacy Policy and, where consent is required, seek your permission before proceeding with the new processing purpose.

Aggregated statistics that cannot reasonably identify you may be used internally to train new staff at our Cheyenne location and to report to industry partners about general demand trends without naming individual travelers who found us through bookvelis.com.

Cookies and Tracking Technologies

bookvelis.com uses cookies, pixels, and local storage as outlined in our Cookie Policy. Essential cookies support security and remember your cookie banner choice. Optional analytics cookies help us measure traffic volumes from Wyoming, neighboring states, and international visitors researching U.S. departure options for cruises or escorted tours.

You may configure your browser to refuse nonessential cookies or delete stored files after each session. Some third party embeds may still attempt to set cookies governed by their own policies. We encourage you to review those notices when you interact with embedded maps showing routes from Cheyenne Regional Airport or social sharing tools that promote blog articles on bookvelis.com.

When you click OK on our cookie bar, we record that preference so returning visits from the same browser do not interrupt your reading with repeated prompts, unless you clear cookies or use a different device to plan travel with BookVelis Travel Group LLC.

Data Sharing and Disclosure

We share personal information only with categories of recipients who need access to deliver services you request. Travel suppliers such as airlines, hotels, tour operators, cruise lines, insurance carriers, and ground transportation vendors receive traveler data necessary to fulfill reservations and comply with manifest rules. Technology and payment processors that host bookvelis.com, deliver email, manage customer relationship records, and settle card transactions process data under written contracts with BookVelis Travel Group LLC.

Professional advisors including Wyoming accountants, attorneys, and insurers may review personal data when providing services to our Cheyenne office, for example during an audit of commission revenue or a liability claim arising from a supplier failure. We disclose information when required by valid legal process, subpoena, or court order from courts with jurisdiction in Laramie County or other appropriate venues, or when we believe disclosure is necessary to protect the rights, safety, or property of clients, staff, or the public during emergencies.

We do not allow suppliers to use your data for unrelated marketing unless you have a direct relationship with them and consent to their programs. If a corporate client requires reporting on travel spend, we share aggregated statistics unless the contract explicitly covers named traveler data for duty of care purposes. International partners who receive data to fulfill bookings must protect it according to their agreements and applicable cross border rules described under International Data Transfers.

Data Retention

We retain personal information for as long as needed to complete bookings, satisfy accounting and tax rules, resolve disputes, and enforce our agreements. Reservation records for active and recently completed trips typically remain accessible for several years so we can assist with rebooking, warranty claims, or insurance documentation after weather or health events disrupt travel. Marketing contacts are kept until you unsubscribe or we determine the address is invalid after repeated bounces.

Server logs and security records from our information systems may roll on shorter cycles unless an incident investigation requires longer preservation. When retention periods expire, we delete or deidentify data where feasible, subject to legal holds that may arise from litigation in Wyoming courts or regulatory inquiries affecting BookVelis Travel Group LLC.

Physical signature cards or printed forms collected at our Laramie County office are scanned into secure storage when possible, and originals are shredded after a defined period if no longer needed for tax or client service reasons.

Your Rights

Depending on your state of residence and the nature of your relationship with BookVelis Travel Group LLC, you may have rights to access, correct, delete, or export certain personal information, and to opt out of certain processing activities. Wyoming does not currently mirror every comprehensive state privacy statute, but we honor reasonable requests from all U.S. residents when verifiable and not superseded by supplier or legal obligations that require us to retain booking evidence.

To exercise rights, email [email protected] with subject line "Privacy Request," describe your request clearly, and provide information that allows us to match you to our records without exposing data to impersonators. We may need a copy of a government ID for sensitive requests involving passport numbers or payment history. We will respond within the timeframe required by applicable law or, absent a specific rule, within forty five days for complex cases involving multiple trips booked through bookvelis.com.

You may opt out of marketing emails through unsubscribe links or by contacting [email protected]. Transactional messages about active bookings may continue until travel is completed and final balances are settled. You may also adjust cookie preferences through browser controls as described in our Cookie Policy, and you may request a list of third party service providers who received your data in the prior twelve months where state law requires such disclosure.

Data Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of travel data. Electronic records reside on servers protected by firewalls, encryption in transit for bookvelis.com using HTTPS, access controls tied to job roles, and periodic review of user permissions for staff who work remotely outside Cheyenne. Physical files in our Cheyenne office are stored in locked cabinets when not in use, and visitors to Suite 310 do not have unattended access to workstations that display client itineraries.

No method of transmission over the Internet is perfectly secure. If we learn of a breach that affects your personal information, we will notify you and regulators as required by Wyoming law and other applicable statutes, and we will describe steps we are taking to mitigate harm, including password resets for any portal accounts we may operate in the future.

Employees receive training on phishing awareness and on the proper handling of passport images so that email inboxes at [email protected] and [email protected] are not used to store unencrypted attachments longer than necessary.

Children's Privacy

bookvelis.com is not directed to children under thirteen, and we do not knowingly collect personal information from children without verifiable parental consent when such consent is required by the Children's Online Privacy Protection Act or similar rules. Parents or guardians who book family travel provide minor details as part of legitimate reservations, including names and birth dates required by airlines for age verified fares.

If you believe we inadvertently collected information from a child without proper authority, contact [email protected] so we can delete it promptly where the law allows and so we can reconfirm consent with a parent before proceeding with any related booking changes for departures from Wyoming or other gateways.

International Data Transfers

BookVelis Travel Group LLC is based in the United States. When you ask us to book international travel, we may transfer personal data to suppliers and systems located outside the United States. Those transfers are necessary to perform your contract. Foreign recipients may be subject to laws that differ from Wyoming or federal protections, including government access regimes in destination countries.

We rely on supplier contracts and, where appropriate, standard contractual clauses or other safeguards accepted in the travel industry to protect data when it crosses borders. European residents should note that our primary processing occurs in the U.S.; if EU data protection law applies to you, you may have additional rights described in EU materials, and you may contact us to discuss applicability before confirming a complex itinerary through bookvelis.com.

When data is stored on cloud servers that replicate across regions for reliability, we select vendors who maintain security certifications and who assist with data localization requests when a corporate client requires it for policy reasons tied to government contracts.

Changes to This Policy

We may update this Privacy Policy to reflect new services, legal requirements, or organizational changes at our Laramie County office. We will post the revised version on bookvelis.com with a new effective date at the top of this page. Material changes may also be communicated by email if we have your address on file from an active or recent booking.

Continued use of our website or services after changes constitutes acceptance unless applicable law requires explicit consent for certain processing, such as a new use of sensitive health data that was not contemplated when you first contacted BookVelis Travel Group LLC. If we reduce your rights in a way that is not required by law, we will seek fresh consent or offer you an opportunity to close your marketing profile while still completing existing travel arrangements.

Contact Information

For privacy questions or requests, contact BookVelis Travel Group LLC, 1603 Capitol Avenue, Suite 310, Cheyenne, WY 82001, Laramie County, Wyoming, United States. Phone +1 (307) 243-8961 during Mon through Sat, 8AM to 7PM Mountain Standard Time. Email [email protected] or [email protected].

If you are not satisfied with our response, you may contact relevant regulators or seek remedies available under Wyoming law and federal statutes. We prefer to resolve concerns cooperatively whenever possible before any formal dispute arises, and we will document our communications with you so that both parties have a clear record of timelines and requested actions related to personal data processed through bookvelis.com or in person at our Cheyenne headquarters.