Frequently Asked Questions

You can start by filling out the contact form on our website, calling us at +1 (307) 243-8961, or emailing [email protected]. One of our travel specialists will schedule a consultation to discuss your destination preferences, travel dates, budget, and any special requirements. There is no obligation at this stage; we want to understand what you are looking for before proposing anything.

We plan travel to over fifty destinations across North America, Europe, Asia, and the Caribbean. Our most popular destinations include Cancun, London, Bangkok, Iceland, Lisbon, and Japan. If you have a specific destination in mind that is not listed on our destinations page, contact us and we will let you know if we can arrange it. Our supplier network continues to expand, and we regularly add new locations based on client interest.

Yes. BookVelis Travel Group LLC is a registered limited liability company organized under the laws of the State of Wyoming. We operate from our office at 1603 Capitol Avenue, Suite 310, Cheyenne, WY 82001. Our team has professional experience in airline operations, hospitality management, and destination planning. You can read more about our history and team on the About page.

Our office is open Monday through Saturday from 8:00 AM to 7:00 PM Mountain Standard Time. We are closed on Sundays. During business hours, you can reach us by phone at +1 (307) 243-8961 or by email at [email protected]. Messages received outside of business hours will be responded to the next working day, typically by 10:00 AM MST.

Standard vacation packages and pre-designed tours include all planning and coordination at no extra cost. For fully custom itineraries requiring extensive research and multi-supplier negotiations, a modest planning fee may apply. We always disclose any fees before you commit to a booking, and the fee is typically offset by the savings we negotiate on your behalf through our supplier network. Review our booking guide for full details on how pricing works.

For international vacations, we recommend reaching out eight to twelve weeks before your intended departure. This provides adequate time to secure preferred hotels, arrange tours, and lock in competitive airfares. Domestic trips can often be arranged in four to six weeks, though popular destinations during peak season benefit from earlier planning. If you are flexible with dates, we may find better rates on shorter notice as well.

Modifications are possible in most cases, though supplier change policies determine what adjustments can be made without additional cost. Hotel date changes, activity swaps, and room upgrades are the most straightforward modifications. Flight changes depend on the fare class and airline policy. Contact your assigned agent as early as possible, and we will review the options and handle any rebooking required. Our cancellation and change policies are outlined in the booking guide.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Bank transfers are available for large group bookings and corporate accounts. For qualifying vacation packages, payment plans can be arranged where a deposit secures your booking and the remaining balance is due four weeks before departure. All transactions are processed through encrypted, PCI-compliant payment gateways to protect your financial information.

Cancellation terms vary depending on the type of booking, the suppliers involved, and how far in advance the cancellation is made. Generally, cancellations made more than 30 days before departure are eligible for a full or partial refund minus any non-refundable deposits to suppliers. Cancellations within 30 days may be subject to penalties imposed by airlines, hotels, or tour operators. We recommend reviewing the specific terms provided in your booking confirmation and considering travel insurance for added protection.

We work with a broad network of airline partners and fare consolidators that provide access to rates not always available on public search engines. Our flight desk compares fares across multiple sources, including direct airline inventory, consolidator agreements, and special promotional rates. We also monitor prices after booking and can rebook at a lower rate if availability changes, which has saved our clients an average of twelve percent compared to self-booking. Browse current routes on our flights page.

Yes. Multi-city itineraries, open-jaw tickets (flying into one city and out of another), and complex routing are among the areas where our agents add the most value. Pricing multi-city flights often requires comparing several carrier combinations, and our team has the tools and experience to find the most efficient and cost-effective routing. Share your desired cities and dates, and we will present the best options.

We book across all cabin classes: Economy, Premium Economy, Business, and First Class. The availability and features of each class vary by airline and route. Economy is the most affordable option with standard seating and limited inclusions. Premium Economy offers extra legroom and enhanced service. Business and First Class provide lie-flat seats, lounge access, and premium dining on most long-haul routes. Our booking guide includes a comparison table of what each class typically offers.

If your flight is disrupted, our support team steps in to help. We monitor departures and will proactively reach out if we detect a cancellation or significant delay on your itinerary. From there, we rebook you on the next available flight, coordinate any affected hotel reservations or transfers, and communicate with the airline regarding compensation or rebooking options. Having a travel agent in your corner during disruptions is one of the most practical advantages of booking through BookVelis.

Our standard vacation packages typically include accommodation, airport transfers, select meals or dining credits, and at least one curated activity or excursion. Some packages also include flights, travel insurance, and additional experiences depending on the destination and tier. Every package listing on our packages page specifies exactly what is included so you can compare options clearly. If you want to add or remove components, we can customize the package to match your preferences.

Absolutely. Our packages serve as a starting point, and we encourage clients to adjust them. Want to extend your stay by a few nights, swap a hotel for a different property, add a day trip, or remove an activity? Let your agent know and we will revise the itinerary and pricing accordingly. Customization is one of the core benefits of working with a travel agency rather than booking a rigid package online.

Many of our packages are designed with families in mind. We select family-friendly hotels with amenities like pools, kids' clubs, and connecting rooms. Activities are chosen to be appropriate for a range of ages, and we can adjust the pace of the itinerary to accommodate younger travelers. If you have specific needs, such as baby cots, high chairs, or child-safe excursions, mention them during the consultation and we will make sure everything is arranged.

Yes. In addition to our general vacation packages, we offer specialized categories including beach getaways focused on oceanfront resorts and water activities, and cultural tours centered on historic landmarks, museums, and local traditions. These specialized packages are curated by category experts on our team who select properties, guides, and experiences that align with each travel style.

While we do not sell insurance directly, we partner with reputable travel insurance providers and can help you select a policy that matches your trip type and budget. We strongly recommend trip cancellation and medical coverage for international travel. Your agent will walk you through the available options during the booking process and assist with the enrollment if you choose to add coverage.

Every BookVelis client receives a dedicated point of contact who is available throughout the trip. If you encounter a problem, such as a hotel issue, transportation delay, or activity cancellation, you can reach us by phone or email. We communicate with local suppliers and partners to resolve issues as quickly as possible. For group travel bookings above 26 people, we provide a dedicated on-site liaison who travels with the group.

After your return, your agent will send a brief follow-up email asking about your experience. We welcome both positive feedback and constructive suggestions. Your input helps us evaluate suppliers, refine itineraries, and improve the overall service for future travelers. If any aspect of your trip did not meet expectations, we want to know so we can address it directly with the responsible supplier and work toward a resolution.

We provide general guidance on visa and passport requirements for the destinations we cover, including processing times and documentation needed. However, we are not a visa service and cannot process applications on your behalf. We recommend checking the U.S. State Department website for the most current entry requirements and starting the visa process well in advance of your travel dates. Your agent will remind you of any known requirements during the planning phase.

Yes. Our group travel division handles corporate retreats, team-building trips, conferences, and incentive travel programs. We manage logistics including group airfare, hotel blocks, meeting space, dining, and activities. For corporate clients, we offer dedicated account management, consolidated invoicing, and post-trip reporting. Contact us with your group size and objectives, and we will prepare a tailored proposal.